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Service Engineering Manager Digital Products

Company: Flowserve
Location: Riverton
Posted on: September 11, 2021

Job Description:

Job Description:

This Service Engineering Manager-Digital products (SEM), leads and directs the Digital Product (DP) engineering and technical resources to support all level 1 front line staff.  (Sales engineers, Application Engineers (AE) in Commercial Operations, QRC personnel, and customers).
The RSEM leads the team of problem solvers in resolving issues in regard to Digital Product applications in the field and at customer sites to get the resolved as quickly as possible.  This is done by insuring the most accurate data is collected by the Digital positioner specialists and technicians so that an accurate picture of the problems in the field are clear and understood.  The goal is to get to the heart of each problem immediately and then solve the problem locally.  If this can’t happen, then the digital product specialist is to help integrate level 3 support to get the problems resolved ASAP.   This includes assisting and providing direction to the field technicians (internal or external) so we can arrange a very detailed return to the factory so the history of what occurred is well documented and can be actioned immediately once it arrives at the level 3 factory.  
In this specific role there is a focus on Digital Product as a global product and develops tools and processes for digital product AM globally.  Reading and interpreting the data from tools like Valve sight, Profiler and other diagnostic tools and methods, to establish a training program to grow the use of digital positioner diagnostics tools for planning re-work and maintenance effort that can be actioned in turn around planning as well as in the field trouble shooting.  They leaders manages and assigns digital product specialists to resolve digital product problems as requested by customers via the AE’s or sales engineers.  They assign digital product specialists to assist the AE’s to help build proposals/quotes as required.  They lead the 2nd level digital team in the FLS technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties. The Regional Service Engineering Manager may have team members initiate and support field efforts but does not perform project management duties.  



  • Assigns and leads the Digital Product Specialists level 2 support as needed to help resolve issues in the field.
  • Assign and lead the level 2 Digital Product team in the support of AE’s application engineering with trouble shooting and/or proposals for HART, FFB or other communication protocols.
  • Ensure the team members are trained and competent on key tools for the business Utilizes key tools to complete tasks (Valve sight, Profiler, FDT DTM, Pact ware, etc ERP system, etc)
  • Teach and lead the Level 2 Digital Product Engineering efforts to support to the QRC operations. Escalate problems to level 3 when required. 
  • When problems rise to level 3 CV direction, capture what was learned to help develop the capability of the team members to become more self-sufficient. 
  • Key member of the TAR support & planning for CV Digital Product
  • Implements ways of adding value so we can charge the customers for the use of Digital Product Field Service Engineering Specialists 
  • Assign and lead the CV TAR walk downs for Digital Product when needed
  • Maximizes the utilization of GTEC-Bangalore as a key part of this level. 


•           BS or MS Engineering degree and minimum 10 years related management experience
•           + 5 years of application engineering and level 1 experience is required.    
•           + 5 years of digital product engineering and level 3 experience is required. 
•           5 Years of related Factory or OEM Digital Product engineering experience is also required.
•           An ability to understand the situation and assign the right person with the right talent and relationship skills to resolve problems quickly. 
•           Specific digital Product experience is required
•           2-D and/or 3 D Computer-Aided Design experience
•           Engineering documentation, drafting, geometric dimensioning and tolerancing
•           Project management experience, methods and applications
•           Accountability and execution for completing work timely and to specifications
•           Significant experience with PLM, ERP, and other planning and engineering systems.


Keywords: Flowserve, Riverton , Service Engineering Manager Digital Products, Other , Riverton, Utah

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