Customer Experience Representative

Company: JobTarget Recruitment Services
Location: Riverton
Posted on: June 9, 2021

Job Description:

Get Connected This job is not at JobTarget, but the JobTarget Recruitment Services team is helping our client find a Customer Experience Representative in South Jordan, UT. Once you Apply your resume will be reviewed by our team and if you are a match we will reach out to you to disclose the name of the company and connect you with the Hiring Manager. The role is equally challenging and rewarding. The Customer Experience team engages and educates our customers through our main method of communication, email, but will also communicate with buyers live through phone and chat. By focusing on customer satisfaction, the Customer Experience Representative will provide solutions for challenging situations and resolve customer concerns in a positive manner. When advocating for our customers internally, the individual displays exceptional critical thinking and problem-solving skills to achieve our first contact resolution goal. Reporting into the Customer Experience Supervisor, the Customer Experience Representative will get the opportunity to leave lasting impressions on the company's customers by providing a positive customer experience. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Deliver a personalized, positive customer experience through various forms of contact: Email support (company's most common method of buyer communication) Inbound telephone support Web-based chat support Using their specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity Advocate on behalf of the customers internally by proactively identifying areas of opportunity to then recommend viable solutions that add value to the buyer experience Assist customers with account creation and troubleshooting Communicate with carriers, customers, and freight forwarders ensuring that there is a smooth transaction process for buyers With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries Ability to multitask during live coverage MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES 2-3 years of diverse customer experience High School Diploma/GED Certificate Comfortable using multiple software programs to deep dive into a customer's concern to find the best solution Thorough conflict resolution skills Excellent written and verbal English, reading comprehension, and judgment skills Use templates as a guide to provide a good interaction, while also customizing the template to buyers' needs Aptitude to respond to questions quickly and adapt to new business priorities Work independently and within a team environment to prioritize tasks Ability to come up with meaningful solutions, even if that means thinking outside the box Positive attitude, hardworking, flexibility, and an ability to learn quickly PREFERRED QUALIFICATIONS Bachelor's Degree Knowledge of ZenDesk or similar customer service toolset Online auction or e-commerce experience is very helpful Second language skill at a professional proficiency level Typing speed of 35 WPM PM20

Keywords: JobTarget Recruitment Services, Riverton , Customer Experience Representative, Other , Riverton, Utah