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Solutions Center Representative

Company: NRG
Location: Riverton
Posted on: June 7, 2021

Job Description:

At Goal Zero, an NRG owned company; our mission is to empower people with a bright, safe, connected, and sustainable future by delivering smart, portable power solutions designed for everyone, everywhere.  As the market leader in portable solar power, Goal Zero solar panels, power stations, and accessories give a new breed of consumers and outdoor enthusiasts the power to go farther, regardless of their gear’s battery life. We invite you to join our adventure. Goal Zero prides itself on excellent customer service and The Solutions Center Representative serves on the front lines for all customer related inquiries.  The Solutions Center Rep will utilize their technical expertise and superior people skills to ensure a timely and customized customer-centric experience regarding all orders and technically related issues across the Goal Zero product lines.  This person needs to be organized, professional, energetic, and enjoy their work. Must have a high sense of urgency, be task & detail oriented, able to meet deadlines, and have the ability to work independently.                                       Essential Duties & Responsibilities: Provides technical support and guidance on Goal Zero products - knows our products inside and outAbility to close consumer salesManages customer inquiries regarding ordersHandles and resolves customer complaintsResearching required information using accessible resourcesRecording details of comments, inquiries, complaints and actions takenInitiate product replacement, tracking with delivery services and customer follow upAnswer phone calls and emails professionallyFactory Store and Reception Desk back upOther duties as assigned  Required Knowledge, Skills, and Abilities: High School Diploma or Equivalent, required.More than 1 year customer services and/or technical support experience in sales support environment.Strong organizational skillsProblem solving skillsAbility to manage multiple priorities and projects effectivelyExceptional Communications Skills (oral and written)Ability to work independently and in a team environmentWorking knowledge of Microsoft Office SuiteOutstanding customer service skills (friendly, courteous and helpful)    Physical Requirements/Working Conditions:   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Regularly required to talk and/or hear to communicate with customersFrequently required to stand, walk; sit; use hands to finger, handle or feel; and reach with hands and armsRequired to sit and/or stand in one position for extended periods of time while answering phone and computer inquiries.Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.Ability to frequently lift and/or move items over 50 pounds.Evening, weekend and some holiday work may be required as job duties demand.Ability to work in an office environment as well as out in our factory store and warehouse as needed.Position to be located at Goal Zero in Bluffdale, UT- no relocation availableOpen Office and Warehouse Environment Additional Details and Benefits: We aren’t just a company but a team of passionate people who live life to the fullest, with a shared desire to help others do the same. We’re mountain bikers, skiers, and climbers, world travelers and weekend warriors, technology mavens and creatives, moms, dads, soccer coaches, volunteers, and everything in between. We rely on our products to power the things that matter most in our own lives and are proud to stand behind them.  Benefits include Medical, Dental, and Vision Insurance, 401K Plan, Employee Stock Purchase Plan, Parental Leave, Tuition Reimbursement, and more. #LI-DL#CB-DL Goal Zero is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Level, Title, and/or Salary may be adjusted based on the applicant s experience or skills.Official description on file with Human Resources. 

Keywords: NRG, Riverton , Solutions Center Representative, Other , Riverton, Utah

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