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Technical Support Engineer 1 - Contract

Company: The Church of Jesus Christ Latter-Day Saints
Location: Riverton
Posted on: May 3, 2021

Job Description:

Posting Info

Posting Dates: 02/23/2021 - No Closing Date

Job Family: Information Technology

Department: Information and Communication Services Department

Purposes

This position provides general Tier III level support or ticket resolution for systems that cannot be resolved by 1st (call center/GSC), 2nd (TSR/Deskside Support) tiers. This role is a for technical engineers to learn and develop their existing skill set with complex systems.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Responsibilities

Train and work closely with other support teams to document and solve complex incidents and tasks

Manage ticket queues given agreed upon service level agreements (SLA)

Troubleshoot systems when incidents are reported

Provide 3rd level support for the 1st level and 2nd level support teams

Work closely with product teams and operations engineers to report and troubleshoot system issues

Work with product teams to develop support plans for systems and platforms

Remotely perform system software updates and coordinate testing on client systems

Make site visits to update system hardware, resolve problems, and do preventive maintenance

Provide operational and maintenance training for clients remotely and on-site

Qualifications

Education:

Bachelor's degree in related field or equivalent professional experience

Work Experience:

2+ years of experience in information technology support

Demonstrated Skills & Abilities:

General troubleshooting skills and general experience with IT systems

Good interpersonal, collaboration and communication skills

Follows established processes and complex instructions

This job operates in a professional office environment

To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment

Required to lift up to 30 pounds as well as bending, stooping, reaching, and grasping

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.

Keywords: The Church of Jesus Christ Latter-Day Saints, Riverton , Technical Support Engineer 1 - Contract, Other , Riverton, Utah

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