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TSR 2

Company: The Church of Jesus Christ Latter-Day Saints
Location: Riverton
Posted on: May 3, 2021

Job Description:

Posting Info

Posting Dates: 04/26/2021 - 04/29/2021

Job Family: Information Technology

Department: Information and Communication Services Department

Purposes

This position provides intermediate-level user support in operating, maintaining and troubleshooting hardware and software assigned to organization employees to help them accomplish their work. This position requires self-motivation and self-management of work with strong interpersonal skills to meet with users in a face-to-face environment.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Responsibilities

  • Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

  • Provide case status updates to management and end-users

  • Support and maintain effective relationships with user

  • Develop, document, and implement standard operating procedures and customer service guidelines related to IT support

  • Prioritize, understand, and respond to service requests/incident tickets based on the business impact

  • Recognize ticket requests requiring greater expertise and escalate them appropriately

  • Assist others in analyzing and evaluating client-side system malfunctions and take appropriate action as directed

  • Decommission client-side assets as outlined by policy; coordinate and execute the surplus of hardware assets

  • Perform audit tasks as directed by management

  • Image and configure equipment to design specifications

  • Perform assigned software and device maintenance and upgrades and document changes made

  • Create problem records, test patches, and validate the functionality of automated processes

  • Provide operational feedback to management, reporting any inaccuracies or incorrect data

  • Execute assignments by following established procedures using a limited degree of creativity and latitude as necessary

  • Assist with fixed asset procedures by receiving and tagging hardware

  • Interact with customers in a helpful and positive manner, with customer satisfaction as the objective

  • Comply with applicable industry regulatory requirements (e.g., HIPPA, PCI DSS, security requirements)

  • Perform backup/data transfers

  • Provision/de-provision VOIP desk phones

  • Organize and schedule incidents and requests for department

Qualifications

Education:

  • Associate's Degree in related field or equivalent professional experience

Work Experience:

  • 3+ years of field related user support experience with PCs, hardware, software, network, end user desktop applications

Demonstrated Skills & Abilities:

  • Working knowledge of a variety of operating systems, hardware platforms and technical disciplines; supported hardware and software including Windows and Mac platforms with the aptitude to troubleshoot technical malfunctions

  • Proven experience in the following areas:
  • Asset management practices

  • Network technologies pertaining to system connectivity and troubleshooting

  • Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service

  • Ability to maintain confidentiality

  • Solid understanding of IT business functions

  • Enterprise process governance standards

  • Solid understanding of IT business functions

  • Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks and multiple customer requests

  • This job operates in a professional office environment

  • To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment

  • Required to lift up to 50 pounds as well as bending, stooping, reaching, and grasping

  • Color differentiation and hearing abilities are also required

Specific Degrees, Certifications, Licenses:

  • One or more technical certifications such as Microsoft Certified Desktop Technician, A+, Network+ or comparable experience

Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Keywords: The Church of Jesus Christ Latter-Day Saints, Riverton , TSR 2, Other , Riverton, Utah

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