Customer Service Call Center Representative
Company: Advanced Call Center Technologies
Posted on: March 26, 2020
Interviews are actively being scheduled for Customer Service
Representatives in Logan, UT. Customer Service Representatives
(CSRs) at ACT provide pure client support, with no selling! You
will be bonus eligible based on your job performance and individual
Affordable benefits for you, your spouse, and/or children after 90
Paid time off and paid holidays after 90 days.
Hourly and overtime pay, with tremendous bonus opportunities.
Flexible full time schedules.
Paid training, so you can be successful even without
Opportunities to advance within the company.
Fantastic supervisors and a positive work environment.
If you enjoy helping people, are looking for more than just a new
job and want to have a long term career that supports your personal
development. Then Advanced Call Center Technologies (ACT) Customer
Service Representative role is the opportunity for you!
When you are a CSR at ACT you will experience a work culture that
has easy hours, excellent benefits at a reduced cost, optional pet
insurance, bonuses based on your personal performance, job
stability with full time hours, ongoing training, and room for your
The ACT Logan location is experiencing incredible growth, which is
creating a lot of new roles and promotions. We like to promote from
within as a matter of fact, 95% of our Logan Leadership has been
promoted from this CSR position.
As a Customer Service Representative you will use your excellent
communication and interpersonal skills to receive inbound calls
from consumers and assist them with billing inquiries, payments,
credits, fraud alerts, internet and cell phone services, and
Read over the responsibilities and skills, if you identify with
what it takes to be a stellar CSR, click "Apply now" and let us
know who you are.
Education requirementsHigh school diploma or GEDQualificationsMust
be able to successfully pass criminal background check.
Must be a problem solver with good negotiation skills.
Self-driven and motivated to meet individual service and sales
ResponsibilitiesAnswering calls from customers looking for
assistance with their account. These could include questions on
outstanding balances, credit lines, how to obtain a title, or a
change of address.
Using several computer applications to log and locate information
which will be used to identify, research, and resolve customer
issues, answer questions, or identify a solution.
Responding promptly to customer needs. Asking for the customers
feedback to improve service.
Maintaining confidentiality. Listening to others without
interrupting. Keeping emotions under control, and remaining open to
others' ideas and try new things.
Speaking clearly and persuasively in both positive or negative
situations. Listening and getting clarification. Responding quickly
and effectively to customer questions.
Looking for ways to improve and promote quality. Applying feedback
to improve personal performance. Monitoring your own work to ensure
SkillsProblem solving skills.
Data entry and basic computer skills.
Self-driven and motivated to meet individual quality goals.
Ability to multitask.Work hoursFull time with various schedules
Still not convinced? Lets sweeten the deal for you...
We want to set you up for career success and to do that we provide
superior training so you can provide world-class support to our
client s customers.
Associates at ACT enjoy a supportive work community that fosters
career growth, offering advancements into an array of industry
verticals and our internal operations. We have an interest in
developing our talent within to move up into management roles! 96%
of the management at Advanced Call Center Technologies started in
the Customer Service role so they understand and can relate to the
work that goes into being an All Star CSR.
Our philosophy is to treat each interaction as an opportunity to
strengthen loyalty between our clients and their customers - and in
turn between us and our clients. To do that, we need to be more
than just an outsourced service provider. We know the most vital
part of any solution, we provide to our clients, is our employees
further that combining People, Process, and Technology, ACT can
become a transparent partner and the voice of our customers.
ACT provides Equal Employment Opportunities (EEO) to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, ACT complies with applicable
state and local laws governing nondiscrimination in employment in
every location in which the company has facilities.
Associated topics: answer, clerk, client, csr, product support,
rep, representante de servicio al cliente, representative, service
representative, service specialist
Keywords: Advanced Call Center Technologies, Riverton , Customer Service Call Center Representative, Other , Logan, Utah
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